Managed IT Services
Miami, Fort Lauderdale and South Florida

Forthright Technology Partners provides managed IT services for organizations in Miami, Fort Lauderdale and South Florida. Call for support now.

RunIT: User-Centric Managed IT Services to Help You Get Stuff Done

In today’s workforce, we’ve seen more importance placed on seamless end-user experiences than ever before. Why? Because shifting demographics, innovative technologies, and evolving customer expectations are changing the game for modern businesses. If technology doesn’t empower you to make better decisions, work smarter, and, overall, better serve your customers, it’s time for a change.

But chances are, you’re already aware of that. You’re looking for a better way to manage your information technology so you can achieve:

  • Greater efficiency
  • Higher productivity
  • Less operational costs

According to our own experience and multiple studies, how your employees experience technology makes a world of difference. Just take a look at the average impact of a positive, seamless employee experience with technology:

  • 20% higher productivity
  • 10% higher customer satisfaction
  • 21% higher profitability
  • 5x revenue growth rates
  • 34% higher retention rates

Managed IT Services Miami

Managed IT Services For Organizations In Miami, Fort Lauderdale & South Florida

How can you achieve this? 

It’s simple. Choose technology with people in mind, and you’ll not only make work better for everyone, but your business will benefit from it too. Forthright delivers user-centric managed services for this very reason. Our passion for technology, along with our design thinking principles, helps us deliver a tailor-made end-user experience.

We’re perpetually evolving our solutions toward an ideal state. Instead of putting devices, applications, and systems at the center of attention, we focus on ensuring everything functions to provide the best user experience. This is backed by our first of its kind financially backed, user-satisfaction guarantee SLA.

If we fail our SLA’s, you don’t pay for the service! 

That’s right… You can count on our user-centric managed services to work for you. Forthright’s RunIT subscription delivers proactive and predictive support to your users when they need it, often before they even realize there’s a problem. Omnichannel options are used to reach out to end-users as soon as we detect a potential problem, so we start remediation right away.

Our years of experience monitoring tens of thousands of alerts and devices has allowed us to create a simplified, ticket-based workflow that takes the pressure off of your resources. Whether you’re looking to leverage our tools and methodologies, hand over the responsibility, or augment your internal team, we have a subscription service for you.

You can choose from 3 service levels! 

FOUNDATION ENHANCED COMPLETE
You manage your IT environment. We watch and maintain OS only We manage your IT environment with you We run and manage your IT environment
  • 24×7 monitoring, managed documentation, login sim
  • OS patching, technology consulting, audits, monthly reporting
  • IT road mapping,  10% discount off ETUs
  • All Foundation services, IT management and support, 24×7 Support desk, proactive system maintenance
  • Financial backed SLA, managed AV/malware, anti-ransomware, email phishing
  • Dark web monitoring, password management, dedicated account manager
  • Monthly analytics, 15% discount off ETUs
  • All foundation & Enhanced features, unlimited on-site resolution, 20% discount off ETU’s
  • Support for all apps, additional SLA’s, email recovery services
  • Security awareness training, managed MFA, security incident response
  • Evergreen upgrades, Azure AD, self-service password reset, SSO
  • Managed application updates, application performance monitoring

IT Managed Services In Miami, Fort Lauderdale & South Florida

You can also report issues in real-time with Spotlight and Watchtower 

Spotlight and Watchtower, when combined, are two great features that allow you to reach out to us or your internal technology department in real-time with a one-click option via chat or text. Spotlight is the end user’s ultimate support application. It reports real-time telemetry back to our team on the user’s experience and system readiness. Leveraging PC and mobile application options provide users with an easy interface to report problems and interact with their support team via Omnichannel options.

On the other hand, Watchtower analyzes and reports on metrics coming from Spotlight – providing a big picture view of where we stand in terms of user satisfaction and system readiness for your ServiceDesk. The portal is based on real-time monitoring of what matters – ensuring an exceptional user experience, gaining the visibility to detect potential outages, and finally, preventing them before they get in the way.

Ready to get started?  

  1. Book a meeting with our team of information technology
  2. Find out which service level is right for you.
  3. Experience the power of managed services focused on the end-user experiences