RunIT: User-Centric Managed IT Services to Help You Get Stuff Done
In today’s workforce, we’ve seen more importance placed on seamless end-user experiences than ever before. Why? Because shifting demographics, innovative technologies, and evolving customer expectations are changing the game for modern businesses. If technology doesn’t empower you to make better decisions, work smarter, and, overall, better serve your customers, it’s time for a change. Forthright leading experts are here to provide top-notch Managed IT Services for your business across the United States.
You’re looking for a better way to manage your information technology so you can achieve:
- Greater efficiency
- Higher productivity
- Less operational costs
According to our own experience and multiple studies, how your employees experience technology makes a world of difference. Just take a look at the average impact of a positive, seamless employee experience with technology:
- 20% higher productivity
- 10% higher customer satisfaction
- 21% higher profitability
- 5x revenue growth rates
- 34% higher retention rates
Managed IT Services For Organizations Nationwide
How can you achieve this?
It’s simple. Choose technology with people in mind, and you’ll not only make work better for everyone, but your business will benefit from it too. Forthright delivers user-centric managed IT services for this very reason across the United States. Our passion for technology, along with our design thinking principles, helps us deliver a tailor-made end-user experience.
We’re perpetually evolving our solutions toward an ideal state. Instead of putting devices, applications, and systems at the center of attention, we focus on ensuring everything functions to provide the best user experience. This is backed by our first of its kind financially backed, user-satisfaction guarantee SLA.
If we fail our SLA’s, you don’t pay for the service!
That’s right… You can count on our user-centric managed services to work for you. Forthright’s RunIT subscription delivers proactive and predictive support to your users when they need it, often before they even realize there’s a problem. Omnichannel options are used to reach out to end-users as soon as we detect a potential problem, so we start remediation right away.
Our years of experience monitoring tens of thousands of alerts and devices has allowed us to create a simplified, ticket-based workflow that takes the pressure off of your resources. Whether you’re looking to leverage our tools and methodologies, hand over the responsibility, or augment your internal team, we have a subscription service for you.
You can choose from 3 service levels!
| FOUNDATION | ENHANCED | COMPLETE |
|---|---|---|
| You manage your IT environment. We watch and maintain OS only | We manage your IT environment with you | We run and manage your IT environment |
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Ultimate Capabilities with Forthright Managed IT Services
You can also report issues in real-time with Spotlight and Watchtower
Forthright professionals provide leading-edge technologies for any company nationwide. Spotlight and Watchtower, when combined, are two great features that allow you to reach out to us or your internal technology department in real-time with a one-click option via chat or text. Spotlight is the end user’s ultimate support application. It reports real-time telemetry back to our team on the user’s experience and system readiness. Leveraging PC and mobile application options provide users with an easy interface to report problems and interact with their support team via Omnichannel options.
On the other hand, Watchtower analyzes and reports on metrics coming from Spotlight – providing a big picture view of where we stand in terms of user satisfaction and system readiness for your ServiceDesk. The portal is based on real-time monitoring of what matters – ensuring an exceptional user experience, gaining the visibility to detect potential outages, and finally, preventing them before they get in the way.
Ready to get started?
- Book a meeting with our team of information technology
- Find out which service level is right for you.
- Experience the power of managed services focused on the end-user experiences
