managed services

Mission critical environments require proper operations of many moving parts. This level of complexity can be very difficult to manage. This is especially true when organizations do not dedicate the required IT staff to proactively manage the uptime of an environment. Even after conducting a proper assessment and following that with an exceptional implementation, customers still fail to operate or maintain the new environment, to meet the expectations that were originally set for the business. The existing IT staff is effected by the lack of experience with the new environment coupled with the responsibility for the day-to-day strategic projects. Without the ability to focus, internal teams can be reactive at best when dealing with alerts, ongoing maintenance and operations of the existing infrastructure. 

Forthright Managed Services

Here at Forthright we understand that not all clients have the same needs and expectations when seeking support. It is because of this understanding that we have created three different service offerings to address your specific needs. Through years of experience, we have found that a “one size fits all” approach is not ideal for all clients and may take away from an ultimate goal of enabling your business to thrive. Our various offerings can help our customers determine what level of support is right for them. 

Synergy Advisory Services Workstream

The Incident Based offering is a reactive, break-fix triage service, provided by administrators and engineers backed by a response time SLA.

  • 24x7x365 Support
  • Financially backed response time SLA
  • Multi vendor/product support
  • Ticket leadership even when third parties are involved
  • Root cause analysis
  • Proactive NOC services
  • Incident-packed and unlimited ticket bundles available
  • Advanced system monitoring

The Bulk Hours offering provides scheduled non-critical tasks for consulting and engineering services that are scope-driven.

  • 24x7x365 non-SLA scheduled activities
  • Scope-driven engineering and consulting engagements
  • Scope management even when third parties are involved
  • On-site support 
  • Multi vendor/product support 
  • Environment scaling engineering services
  • Proactive daily system health checks (early morning & mid-day)
  • Proactive nightly system health checks
  • Advisory Services
  • Performance and reliability assessment
  • HA/DR validation
  • System Audits 
  • Root cause analysis

The Managed Services offering includes comprehensive infrastructure proactive support and management, providing you a true extension of your IT department.

  • 24x7x365 Proactive support and environment management
  • Response time, uptime and performance financially-backed SLA
  • On-site support
  • Multi-vendor/product support
  • Ticket leadership even when third parties are involved
  • Scope management even when third parties are involved
  • Environment scaling (built in agility by expanding your environment on demand)*
  • Management of change control, including development and staging environments
  • Account assigned lead engineer
  • Named resources
  • Dedicated engineers and support staff*
  • Proactive daily system health checks (early morning & mid-day)
  • Proactive nightly system health checks
  • Yearly performance and reliability assessment
  • Yearly HA/DR validation
  • Yearly system audit
  • Advanced system monitoring
  • Proactive NOC services
  • Quarterly meetings and score card providing performance metrics and custom reporting
  • Root cause analysis validated by Advisory Services
  • Access to Client Portal* (Documentation, change control schedule, ticketing system, real-time monitoring)

*Premium Services