Mission critical environments require proper operations of many moving parts. This level of complexity can be very difficult to manage. This is especially true when organizations do not dedicate the required IT staff to proactively manage the uptime of an environment. Even after conducting a proper assessment and following that with an exceptional implementation, customers still fail to operate or maintain the new environment, to meet the expectations that were originally set for the business. The existing IT staff is effected by the lack of experience with the new environment coupled with the responsibility for the day-to-day strategic projects. Without the ability to focus, internal teams can be reactive at best when dealing with alerts, ongoing maintenance and operations of the existing infrastructure.
Here at Forthright we understand that not all clients have the same needs and expectations when seeking support. It is because of this understanding that we have created three different service offerings to address your specific needs. Through years of experience, we have found that a “one size fits all” approach is not ideal for all clients and may take away from an ultimate goal of enabling your business to thrive. Our various offerings can help our customers determine what level of support is right for them.
The Incident Based offering is a reactive, break-fix triage service, provided by administrators and engineers backed by a response time SLA.
The Bulk Hours offering provides scheduled non-critical tasks for consulting and engineering services that are scope-driven.
The Managed Services offering includes comprehensive infrastructure proactive support and management, providing you a true extension of your IT department.