Enterprise-Grade Help Desk Services You Need, When You Need It Most
If you’ve ever been frustrated by technology vendors, you’re not alone. They make lots of promises of what their technology can do but in fact, most of us experience some frustration each and every day. It’s usually typical things that should work but don’t:
- Printing issues
- Application crashes
- Extended Login time
- Intermittent lockups/freezes
- Windows Services or process failures
- Integration challenges
- Security issues
On the surface, everything looks ok, but with so many vendors and dependencies, it’s not always clear where to even start. Before you know it, your IT staff has consumed several hours troubleshooting one problem. Forthright’s SupportIT Services are designed to be the cost-effective safety net for complicated issues that can arise within the environment. We focus on Enterprise Technology – providing a multi-vendor fixed fee support offering. With SupportIT, your issue resolution time is greatly reduced so your IT staff can stay focused on their projects.
How A Subscription To Forthright’s SupportIT Help Desk Services Works
SupportIT provides your team with Omnichannel communication options including integration with your existing ITSM. Packages start with two FixIT tickets a month, each with unlimited phone support. From there, clients can increase the number of FixIT tickets, selecting the appropriate service hours, and adding enterprise engineering services (ETUs or Engagement Team Units) to their service contract.
Annual Multi-Vendor Support Packages
For a limited time, we’re offering a bonus of 1 ETU for Foundation, 4 ETUs for Business, and 8 ETUs for Production. An ETU is a block of 15 hours that gives you access to all of our professional services resources, processes, and tools – available on-demand when you want to hand off more than the troubleshooting but the actual remediation work as well.
Enterprise-Grade Help Desk Services Provided By Forthright
Although guided ticket resolution is included in our SupportIT Subscription Services, ETUs will come in handy for the development of RCAs, scripting, automation, and independent engineering tasks. Additional annual ETUs can be purchased upon request at $3,750 per ETU and additional FixIT tickets can be purchased at $750 Foundation / $1,250 Business.