Poor Call Quality While Working Remotely? Here Are 4 Tips to Improve It

As Businesses Rush to Transition to Working from Home, There’s One Challenge We’ve Heard About Time and Time Again: Poor Call Quality During Remote Work.

Virtually all businesses have been impacted during the COVID-19 pandemic. As social distancing and shelter-in-place requirements have taken effect around the world, employees are forced to embrace remote working – a concept that’s unfamiliar for many. Over the past few weeks, remote working has introduced a range of challenges for professionals across the globe. One of the most common challenges we’ve heard about time and time again is poor call quality during remote work.

For many of us, our days are filled with quite a few video conference calls to help us collaborate, work together, and stay productive, despite being out of the office. If you’re struggling with poor call quality during remote work, your entire workday can quickly become less efficient. Although it’s easy to fall into the mindset that we’re all working remotely and nothing is perfect, there’s no need to settle for a lack of call quality.

What Makes Call Quality So Important During Remote Work?

Human emotion plays an important role in any sort of collaboration while working. Research has shown that one of the biggest challenges with poor call quality during remote work is the impact on a person’s ability to understand and comprehend what’s being discussed. Here are two important ways poor call quality impacts our emotions:

  1. Receivers tend to feel anxious when someone is communicating to them and they’re breaking up or hard to understand because they’re expected to retain information or respond, but unable to do either properly.
  2. Speakers tend to feel frustrated as they’re trying to deliver information and unable to resolve whatever is keeping the receiver from gathering the information they’re delivering.

Here’s Our Top 4 Tips for the Best Possible Call Quality During Remote Work…

As mentioned above, there’s no need to settle for poor call quality during remote work. Here are our tips to improve call quality:

  • Assess your devices: Determine whether or not you’re using a device that’s powerful enough for video and audio calls. If you’re using the built-in speaker and mic, it’s important to have an up-to-date device that’s powerful enough for that.
  • Consider your wireless network: If you’re connected to your wireless internet and you have kids at home doing online learning or streaming videos, this could be disrupting your call quality. Be mindful and turn off unnecessary devices beforehand.
  • Check your communication method: Are you using a built-in speaker and mic? Or do you have a high-quality headset and mic setup? The built-in versions tend to come off a bit more high-pitched. A $20 – $60 headset is well worth the investment.
  • Drop the video and go strictly with audio: If possible, drop the video and opt for audio instead. If this isn’t possible, use a landline or smartphone to dial into the call for a clearer connection alongside your video.

The reality is, call quality is an integral part of every remote employee’s workday. It’s essential when it comes to forming and maintaining relationships, completing tasks on time, and communicating about projects.

Questions About Improving Call Quality? Reach Out to Us to Speak with One of Our Technology Professionals Now.

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