Dilbert - Broken eggs

Eliminate the scramble for network support with Forthright enterprise managed services.

Organizations are quickly moving to cloud-based networks, embracing mobile platforms and mining big data with an eye toward increased efficiency, flexibility, productivity and customer satisfaction. However, these new IT initiatives often bring unintended consequences in the form of increased operational challenges.

Industry surveys repeatedly reveal that keeping up with new technology is among the biggest IT challenges, with organizations struggling to effectively implement and optimize new solutions while continuing to manage and maintain existing infrastructure. That’s why more and more organizations are choosing to collaborate with managed services providers (MSPs) to remotely manage specific IT functions such as network monitoring, data backup, server maintenance, security and patch management, and more.

MSPs have been a part of the tech landscape for decades, but there has been a measurable shift in emphasis. While cost savings once were considered the primary benefit of the managed services model, this is no longer the case. In a recent survey of 350 executives, respondents said they most value managed services for the ability to reduce risk, improve efficiency and free internal IT staff for more strategic initiatives.

Forthright’s managed services program is designed specifically to provide this type of collaborative approach with high-value benefits. The program is built upon broad expertise and disciplined processes delivered by a team of seasoned engineers and architects. Forthright works with each customer to jointly define uptime, performance and other benchmarks, and substantial financial SLAs are put in place to ensure those metrics are met.

The firm’s state-of-the-art Network Operations Center (NOC) is staffed by Level 2 and Level 3 engineers who have more than two decades of practical experience in the day-to-day administration and management of enterprise technologies.

Forthright also has made significant investments in multitenant tool sets used to monitor and report on customers’ infrastructure. These tools provide both real-time and historical data that the engineering team uses to understand trends, set thresholds and respond to alerts more effectively.

Forthright also understands its role is to complement rather than replace internal IT. By partnering with Forthright, customers know they can focus on implementing new technologies and driving their organization’s IT strategy, while relying on Forthright’s engineers for maintenance, management, support and even scaling the managed environment.

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